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ThinkSupport.net Acceptable Use Policy and Service Guidelines (Terms of services)
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BY USING ANY OF OUR SERVICES, YOU HAVE AGREED ON OUR TERMS: |
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| 1. General : |
Where relevant, you agree to provide us with sufficient detail about, and access to, your services, policies and systems to enable us to provide the service to you and your customers.
ThinkSupport.net will not be responsible for any problems for your servers from data center end and the downtime or any kind of service interruption due to server downtime from data center end. You will not directly or indirectly, during this Agreement and for a period of two years after its expiry or termination engage, employ, contract or otherwise work in any manner with, including without limitation as director, manager, agent or employee, any person who is or was employed or engaged by us.
You acknowledge that this period is no greater than is reasonably required to protect the goodwill in the business.
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| 2. Billing : |
All accounts are set up on a pre-pay basis. It is the customers' responsibility to inform ThinkSupport.net on changes in credit card type, e-mail address or expiration date to their credit card. Credit card accounts are billed once monthly. If your credit card is declined you will have seven days to make the payment, after these seven days, your account will be placed on hold until services are paid for. All accounts issuing charge backs against ThinkSupport.net will be billed an additional $25.00 per charge back.
NOTE: All accounts billed to a credit card are automatically renewed unless canceled prior to the renewal date.
One time server admin charge is billed at $30 per hour.
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| 3. Cancellation : |
Cancellation has to be made by emailing us for authorization purpose and not by informing it on live chat or any of our IM (Instant Messengers). Although no notice is required, and there is no cancellation fee.
You reserve the right to cancel the Service for any reason with prior notice of 7 days. We will not cancel the service from our part without notification of 30 days. |
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| 4. Money Back Guarantee : |
If you cancel the Service within 30 days from the start date of your signup and request a refund within first week from start date then only the refund will be done. To issue refund it can take from 24 hrs to one week.
For our one time server admin charges, $30/hour is billed strictly for administration time. We do not guarantee a solution
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| 5. Availability of Service & Response Time : |
| For Standard Technical Support, Billing Queries, and Sales Queries, we will use our best endeavors to respond to a minimum of 90% of Valid Queries within 30 minutes of the query being lodged, and to provide the relevant customer with an effective answer to their query within 6 hours of the query being lodged. |
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| 6. Confidential Information : |
Each party will maintain all Confidential Information of the other party in strict confidence and will not at any time or for any reason disclose any Confidential Information of the other to any third party without the disclosing party's prior written consent.
Neither party will use any Confidential Information of the other for any purpose whatsoever except in performing its duties and exercising its rights under this Agreement.
Neither party will disclose any Confidential Information of the other to any of its agents or employees who do not participate directly in the performance of its duties or exercise of its rights under this Agreement, and each party will advise its employees who are permitted access to any Confidential Information of the other party, of the restrictions on disclosure and use set forth in this Agreement.
Notwithstanding the foregoing, either party may disclose the Confidential Information of the other if it believes in good faith that any applicable law, rule, or regulation requires the disclosure, provided that it makes a reasonable effort to give the disclosing party as much advanced notice as may be practicable.
On termination or expiration of this Agreement, each party will return or destroy all Confidential Information obtained from the other party and copies thereof.
Either party may use for any purpose without obligation to the other party's information (other than Confidential Information) in non-tangible form, which may be recalled by persons who have had access to the Confidential Information, and which results from work with the Confidential Information.
Nothing in this Clause will prohibit or restrict our right to provide the same or similar products or services furnished hereunder to other parties. You acknowledge and agree that the restrictions on Confidential Information contained in this Agreement shall not apply to the general knowledge, skills and experience gained by us or our employees while engaged by you. |
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| 7. Password Security : |
You must keep confidential, all passwords created or used in relation to the Service.
You must not: make any password created or used in connection with the Service, available to the public or to any other third person;
allow the public or any other third person to access your account, other than as agreed by ThinkSupport.net.
All passwords provided by you to us are kept confidential. Passwords are only provided to our ThinkSupport.net team members on a need-to-know basis.
Incase of any change in password or login information related to the service, you need to update us with the email copy at info@thinksupport.net so that the services offered by ThinkSupport.net can be continued flawlessly. |
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| 8. Change of Conditions : |
ThinkSupport.net retains the rights to alter and amend these terms and conditions as required and without notification in the interest of our users. All changes to this page will be applicable to previous versions.
ThinkSupport.net provides you with practical features yours business and your customers truly need, and that's why our services is the right choice for you. Competitors might provide you a fortune by bundling in functionalities that you will never use. With ThinkSupport.net our support team can either proactively initiate conversation with your clients, or wait for your clients to ask for help when they need it. |
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| 9. No Third-Party Support : |
Unless we explicitly agree otherwise in writing, we will only provide support to your Direct Customers and not to customers of any other company/entity. For example, if you have multiple companies then you would need to purchase a separate Support Plan for each company.
We reserve the sole right to decide which customers are Direct Customers and which customers are not.
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