Hosting Support
Small Business / Resellers
If you are a reseller and looking for 24x7 support for your clients then you are at right place – click here to check our plans for reseller support.
Full Scale Business / Data centers
We offer semi dedicated and dedicated tech plans which suits for full scale business/data center.
Semi Dedicated Tech's
Semi dedicated tech's are shared among more then one project. that means they will not only work on your project but look after other project too.
Dedicated Tech's
Dedicated Tech's are the techs who work ONLY and EXCLUSIVELY for your project. You can stay connected with them during their entire shift using MSN / Yahoo / ICQ / AIM.
Level1 Tech – Can handle non server related issues – Pre Sales chats, General Server related questions, Issue that can be fixed from control panel.
Ex – Client having email issues, Installing scripts from control panel etc.
Level2 Tech – Can handle server related issues -- including technical chats, fixing issues that need to login to server's ssh, installing scripts, configuring backups.
Ex – Major issues like load controlling, stop spamming on server.
Level3 Tech – Can handle all kinds of server related issues. Level 3 techs are the techs who have thorough knowledge of OS and control panel troubleshooting. Any issue that can be managed remotely is likely to be resolved by a Level 3 tech.
Ex – Spamming issues, updating kernel, securing server, load management, preventing DOS attacks, firewall troubleshooting, 3rd party software installations from source, etc. In short all mom and pop issues related to server.
Phone / Ticket / Live Chat Support - You can forward calls to our US / Uk number as per your business location – when your client call your number the call is redirected to our support team -- for plan details please click here
